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Guarantees

 
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One Hour Response Time Guarantee

We all know that support is one of the most important factors in deciding a host or staying with one for that matter. No one likes waiting for a ticket to be answered and resolved which is why we guarantee that we will respond and most likely resolve your issue at the same time within one hour of submission. For the most part it hardly ever takes one hour to respond to a ticket but rest assured you will not be alone when in need of us the most.

99.9% Uptime Guarantee

Easi Networks understands the importance of your web presence and downtime is not an option. In contrast to common practices of providers who want to increase per server economy of scale that try to cramp as many users as possible to a server, we have decided to keep our servers low in load and density in order to achieve 99.9% uptime guarantee, and we are dead serious about that!

Q: What is 99.9% uptime guarantee ?
A: Easi Networks guarantees all our hosting services are at least 99.9% available, in number sense, it means no more than 43 minutes 11 seconds of downtime in 30 days.

Q: Under what circumstances an outage is not included in the site availability ?
A:

Our uptime guarantee does not include downtime that is out of Easi Network's control :-

* Network issue
* Outage due to natural disaster
* Power outage
* Scheduled Downtime


Q: What if it fails to achieve 99.9% uptime guarantee ?
A: Your account will be credited base on following credit structure.
 

* Less then 45minutes
* 45 minutes to 3 hours 30 minutes

* 3 hours 30 minutes to 7 hours 15 minutes

* 7 hours 15 minutes to 14 hours 30 minutes

* 14 hours 30 minutes to 1.5 days

* Greater then 1.5 days

No Credit
10% Credit

15% Credit

20% Credit

25% Credit

100% Credit


Q: How do I request for service credit ?
A: You may file a request for service credit via our support portal with attention to sales/support department.

30 Day Money Back Guarantee

Easi Networks stands behind everything we do. We are so confident in our ability to satisfy your internet needs that we back all shared plans with an unconditional 30 day money back guarantee. If for any reason during the first 30 days you are not completely satisfied you may cancel your account and we will refund any package fee that we have collected.

Live Technical Support

It can be frustrating sometimes when there is no one there to help you when you need it the most. We have all been through those situations in the internet industry, however we never want our customers to have to face that. This is why our support center operates with live technicians. Chat live with a technician to receive a fast answer or submit a ticket with a fast response for a detailed and thorough resolution.

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